Payments, Refunds and Account Credit Policy

Platform operator: JobsToDo (also referred to as “J2D”) is a registered trading name of One Terrene International Group, a company limited by guarantee registered in Cyprus under number HE435117. JobsToDo trading-name registration: EE56780A. VAT number: CY10435117H.

Registered address: Vasileias 10B, Latsia, 2232, Cyprus. Office: 107 Giannou Kranidioti, Office 311, 2231 Latsia, Cyprus. Legal contact: legal@jobstodo.eu.

1. Currency and payment processing

Prices are displayed in the currency stated at checkout. Payments may be processed by third-party payment providers and are subject to their security and authentication requirements. A transaction is not funded until J2D receives reliable confirmation of successful payment.

2. Buyer charges

The buyer pays the agreed work amount plus the applicable J2D buyer service fee, payment-processing component and VAT where required. The checkout summary controls the amount due. J2D may issue a payment receipt and a buyer service-fee invoice for J2D’s own fee.

3. Seller commission

J2D deducts seller commission according to the seller’s applicable tier and charges VAT on J2D’s commission where required. The seller remains responsible for taxes on their earnings and for issuing any document the seller is legally required to issue for the underlying service.

4. Holding and payout

Seller funds are ordinarily subject to a 14-day holding period after the relevant acceptance or release event, together with fraud, dispute, refund and compliance checks. Payout methods, minimum amounts and charges are shown in the account or payout settings. Currently configured examples may include SEPA payouts from €100 with a €6 fee and SWIFT payouts from €250 with a €50 fee; J2D may update these operational amounts prospectively.

5. Refunds and cancellations

Refund outcomes depend on payment status, work performed, delivery, acceptance, dispute evidence, transaction terms and mandatory consumer law. J2D does not promise an automatic refund merely because a buyer changes their mind after work has begun. Equally, these rules do not remove a consumer’s mandatory cancellation, conformity or remedy rights where they apply. Any waiver or early-performance acknowledgement must be obtained in the legally required manner.

6. Disputes, chargebacks and reversals

Users should use J2D’s dispute process before initiating an external chargeback. J2D may pause release or payout while a dispute, fraud review, payment reversal or legal request is active. If a payment is reversed after funds were credited or paid out, J2D may recover the resulting negative balance or offset it against future amounts, subject to law.

7. Account credit

Account credit is not cash, a bank deposit or an electronic-money account. Unless expressly stated otherwise, it may be used only for eligible J2D-owned products or services, cannot be withdrawn, transferred or sold, and may expire or be reversed where issued in error, obtained through abuse or linked to a reversed payment. Purchased work balances and seller earnings are not converted into general spending credit unless J2D expressly provides that feature.

8. Records and tax reporting

J2D retains invoices, receipts, ledger records, payment-provider references and supporting documents for the legally required period. Sellers may be required to provide tax identification, residence and activity information for DAC7 or other reporting. J2D may withhold or restrict payouts where legally required information is missing or appears unreliable.